On-Going IT Support
Stay ahead of your technical issues with Layer Seven’s on-going IT support and Pre-Scheduled IT Maintenance Solutions.
On-Going IT Support & Pre-Scheduled Maintenance
At Layer Seven, we will arrange a regular preventative maintenance schedule with you for our technical expert to be on-site to handle all of your information technology, computing, IP Telephony, networking, and application issues. The schedule will be tailored for your business, providing as much on-site time as your systems require on the days and times that you prefer. At the start of each scheduled IT visit, we will do a quick check under the hood of your key IT systems to make sure they are running well and in good working condition. As we are working, we keep an eye out for any unusual problems, error messages, or other issues and then we will recommend our professional IT solutions that will work best for you.
To obtain more details about our Pre-Scheduled Preventative Maintenance and on-going IT support solutions, please FREE ASSESSMENT below or simply give us a call at: 619-473-5600
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Layer Seven's Pre-Scheduled Maintenance
The ideal time to identify and resolve a technical issue is before it even occurs. Over the past 12 years of providing Professional IT services in San Diego, we have been able to prove that our Pre-Scheduled Maintenance (PSM) customers decrease their information technology overall spend and experience greater productivity. Our Pre-Scheduled Maintenance (PSM) on going IT support is designed to prevent computer hardware failure and the loss of critical data. By placing a preventative maintenance and IT business continuity plan in place, Layer Seven is able to help you decrease your total number of IT emergencies and the labor rates tied to them.
Our Pre-Scheduled Maintenance IT solutions do not require you to make long-term commitments in the form of an agreement and they don’t require you to pay for upfront enrollment fees. We simply ask our PSM on going IT support customers and prospective customers to commit to a minimum of eight (8) hours per month and we will do the rest. We only bill for the actual time that we are on the clock for you.
Layer Seven IT Projects
Once we understand your network infrastructure and your business objectives, we work to plan and implement new network and computing capabilities. Foundation projects can add new functions or remediate chronic problems. IT Service can be scheduled after hours if necessary to minimize disruption of your business.
Some of Layer Seven's Projects Include:
- Planning and managing the technical part of facility moves and re-locations
- Planning and managing the technical part of facility moves and re-locations
- Evaluating and advising on information technology purchases
- Designing new networks and computer facilities
- Network security audits
- Establishing computer use policies and procedures
- Documenting software application license compliance
- IT asset inventory and management
- Overseeing custom application development projects
- Evaluating new IT products
Layer Seven IT Procurement Services
We do not sell computer hardware or software, but we can help you procure IT and computing products or services in several ways. Your primary Layer Seven IT consultant will be glad to identify the best information technology and supplier for your needs, without bias. Our Layer Seven Client Operations Representative can work with your suppliers or our partners to provide volume discounts and remove the burden of the buying process from you.
Layer Seven Strategic Technology & Planning
Our experienced IT consultants help you make sure you are leveraging the latest technology developments to maximize your competitive advantages. We can even determine the ROI of a proposed computer investment, or show you how to save money by changing the way your computers are supported.
Disciplined IT Security
We change the passwords to your critical IT infrastructure systems routinely every 90 days, just as big IT organizations do. Your Network Guidebook provides additional information on how passwords can be used or changed in the event of an IT security concern.
Quarterly Planning & Reviews
Once a quarter we meet with you to review our performance, your satisfaction, your overall network performance and advise you on any technology changes or recommended adjustments to improve your IT spend and network performance.
Layer Seven Pre-Scheduled Maintenance Features
Once we understand your network infrastructure and your business objectives, we work to plan and implement new network and computing capabilities. Foundation projects can add new functions or remediate chronic problems. IT Service can be scheduled after hours if necessary to minimize disruption of your business.
Some of Layer Seven's Projects Include:
- Troubleshooting computer and network problems
- Installing, configuring and upgrading computers, software applications, servers and networks
- Installing, configuring and upgrading business phone systems with Hosted VoIP and Hosted PBX applications
- Helping our customers configure and transition to our Cloud and Data Service Solutions
- Providing technical support and answering user questions
- Providing as needed and on-going training to customers in need
- Providing technical support and answering user questions
- Backing up data and restoring lost files
- Maintaining and upgrading your anti-virus protection software
- Maintaining secure internet connections and providing Managed Firewall connectivity solutions
- Installing and maintaining security firewalls, Managed Firewalls, network switches and routers
- Configuring and maintaining E-mail whether it is Hosted Email, Microsoft Outlook and Hosted Exchange
- Documenting software application license compliance
- Working with Internet Service Providers (ISPs) to provide you with the best level of Voice and Data Connectivity available
- Replacing toner cartridges and clearing papers jams in network printers and office printers
- Interfacing with hardware and software vendors and IT hardware repairs service providers
- Adding and removing user accounts and access
- Ordering new hardware parts and supplies
- Documenting and reporting on the configuration of your IT infrastructure systems and networks
- Providing far and honest expert IT advice
- Connecting Smart-phones, tablets, other mobile devices and hand-held computers
- Configuring home or laptop computers so that you can access your office network from home or while you are away on travel